Servicing & Maintenance

Astoria MaintenanceJackson Green Coffee offers a full range of servicing and maintenance packages, tailored to your needs.

Once the initial warranty has expired, we can offer a range of services to ensure that your machine is always covered. This eliminates the stress of finding a service to repair your machine if it breaks down. We also offer a comprehensive servicing contract.

Jackson Green Coffee is one of very few distributors with the expertise to offer this service. In the event of a breakdown, a highly-skilled engineer will visit your premises to repair the machine, ensuring that downtime and disruption is kept to a minimum.

Specialists in the servicing and repair of Astoria machines, our engineers can quickly respond to any problem. If you have machines made by another manufacturer, most of our engineers will be able to service and repair these too.

For more information on our service and maintenance packages, get in touch.

 

Parts

When purchasing a machine from us, you receive a limited warranty to give peace of mind about the efficient functioning of your machine.

Thanks to a long established relationship with Astoria, we are able to keep a full range of parts at our central warehouse. From boiler elements, pumps, switches and dosing circuits, to casing parts and complete body – we can supply everything.

 

Servicing

Most espresso machines require servicing every 3 months, while lower volume machines may only require a service every 6 months. We conduct a thorough service to include checking of the electrical system, steam or water leaks, pump and boiler pressure calibration and group temperature, as well as replacing any serviceable items.

As part of our dedication to customer service, if a repair or service cannot be made on-site or within a given time period, we will offer an equivalent replacement machine at no extra cost until your machine is fully repaired.

We understand that the workload of each machine varies with each business. As part of our service, we will visit you to discuss your needs and confirm that service intervals are aligned with your volumes and demands.

 

Maintenance

Astoria espresso machines are world-renowned for their reliability, but in the event of any faults or component failures, we are here to help. Our engineers are specifically trained to work on Astoria machines, and able to respond quickly.

You can give us a call about any problem with any make of machine. If we are not able to help, we can usually suggest someone who can.

 

Customer Commitment

We offer an extremely flexible call-out service suited to the long hours of the catering industry. Our engineers can conduct any servicing or repair work outside of business hours, safeguarding your business against disruption.